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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joshua Kelley

Joshua Kelley

November 26, 2024

5  out of  5
rating by Joshua Kelley
"Been with state farm and Jennifer Walters for yrs. now. Great friendly service never any problems. Located in wytheville,va"
We responded:
"Thanks Joshua! We appreciate this so much. "
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Deborah Lengsavath

November 4, 2024

5  out of  5
rating by Deborah Lengsavath
"My parents, Joe and Mildred Alexander, were with State Farm as long as I can remember. The Walters family and their team of great employees took such great care of my parents and all of our family. They became treasured friends to us. Thank you so much for your superb level of service and care throughout the years!"
We responded:
"Thanks Deborah. We thought the world of your sweet parents. "
Profile photo of Susan Catron

Susan Catron

October 30, 2024

5  out of  5
rating by Susan Catron
"Jennifer D was so professional and very nice! Answered all my questions and got me set up for life insurance!"
We responded:
"Thank you Susan! "
Profile photo of Phyllis Rutherford

Phyllis Rutherford

October 18, 2024

5  out of  5
rating by Phyllis Rutherford
"It's the best office I've been in! Always treat us as people and are caring!"
We responded:
"Thanks Phyllis and Roger for your business. "
Profile photo of Timothy Davidson

Timothy Davidson

October 18, 2024

5  out of  5
rating by Timothy Davidson
"Great service and great staff! Ashley really knows her stuff!!!"
We responded:
"She sure does! Thank you. 🤗"
Profile photo of Amber Linkous

Amber Linkous

September 23, 2024

5  out of  5
rating by Amber Linkous
"These ladies in this office are top tier! They are always so helpful no matter what the situation may be. Thank you ladies for always going above and beyond! I am a 3rd generation State Farm customer through Jennifer Walters and have never been disappointed once!"
We responded:
"Aaww thanks Amber! We appreciate you and the generations before you as well. "
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Jared Shelton

September 23, 2024

5  out of  5
rating by Jared Shelton
"Great Insurance! The ladies in the office are always helpful and the customer service is amazing. By far the best insurance and customer service I’ve ever dealt with!"
We responded:
"Thanks Jared. Your business and family is much appreciated. "
Profile photo of Shanna Western

Shanna Western

August 4, 2024

5  out of  5
rating by Shanna Western
"I recently switched insurance agents after 25 years! Jennifer & her team were amazing to work with - they answered all of my questions and helped to make sure that I picked the products that best my mine and my husband’s needs. It was so nice to feel like we were being heard and treated as people & neighbors, not numbers!"
We responded:
"Thank you Shanna! We truly love our customers. ❤️ Thanks for being part of our State Farm family. "
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Kerrie Henegar

June 28, 2024

5  out of  5
rating by Kerrie Henegar
"Everyone at Jennifer Walters' branch is helpful, friendly, and professional. I definitely recommend this State Farm Insurance Company branch!"
We responded:
"Thanks Kerrie! Glad to help. "
Profile photo of Jennifer Nichols

Jennifer Nichols

May 17, 2024

5  out of  5
rating by Jennifer Nichols
"We had State farm for years and left for cheaper rates. Those cheaper rates came with rude customer service and questionable coverage. I called today to switch back to state farm. Jennifer Walters office was so nice and answered all my questions. I even got a cheaper monthly rate than I had. I'm so happy to be back with State farm and their great customer service."
We responded:
"This means the world! Thank you for coming back to State Farm. "
Profile photo of Patty D

Patty D

May 9, 2024

5  out of  5
rating by Patty D
"We’ve used State Farm for all our insurance needs for over 40 years and a recent incident reminded me why. Have you ever locked your keys inside your car? Jenn Davidson at the Wytheville office gave me the number for 103 Towing. I called and they were there within the hour to unlock my car. My daughter tried to pay but they said they’d send the bill directly to State Farm. Who knew that roadside assistance included lockout help? Not me! 5 stars for Jennifer Walters and Crew"
We responded:
"Yay - we're so glad we could help and we appreciate your business. 🌞"
Profile photo of Heath Kelly

Heath Kelly

March 12, 2024

5  out of  5
rating by Heath Kelly
"Jennifer D was great and super easy to work with. I switched over from my old insurance and she found a policy that cut my cost in half. They are great people and love working with them."
We responded:
"Thanks for the review Heath! Send us any family and friends we can help save money. "
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emily rakes

February 5, 2024

5  out of  5
rating by emily rakes
"Just switched from Progressive after 17 years to State Farm!! I'm saving almost $100 a month for the exact same coverage with the same deductible!! These ladies were absolutely awesome and they understand how times are hard and they will do their best to get you the lowest cost for the coverage you want! Thank you all so much!"
We responded:
"Thank you Emily! This truly made our day. 🤗"
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Brandi Steele

January 26, 2024

5  out of  5
rating by Brandi Steele
"The staff was very friendly and extremely helpful, and I was able to handle everything over the phone. I would most certainly recommend this insurance company to other!!!!!"
We responded:
"Thank you so much Brandi! To a small business, reviews mean a lot. 🤗"
Profile photo of Jennifer M

Jennifer M

January 19, 2024

5  out of  5
rating by Jennifer M
"They were able to get us better coverage at half the price of Geico. Super friendly as well."
We responded:
"Thanks so much Jennifer! "
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karen miller

December 11, 2023

5  out of  5
rating by karen miller
"They are very nice ."
We responded:
"Thanks Karen! "
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mary jenkins

November 21, 2023

5  out of  5
rating by mary jenkins
"Jennifer and the other women are wonderful. They are kind and caring."
We responded:
"Thanks Mary! 🤗"
Profile photo of Michael Player

Michael Player

November 13, 2023

5  out of  5
rating by Michael Player
"Jennifer Company insurance State Farm Please 🙏 Good experience 🙏"
We responded:
"Thanks so much! "
Profile photo of Katherine Wright

Katherine Wright

November 9, 2023

5  out of  5
rating by Katherine Wright
"Jennifer and the staff are truly good neighbors. Whenever I need anything or am confused by insurance jargon they are always there to help and guide me to the best place."
We responded:
"Thanks Katie!"
Profile photo of MATTHEW DELANEY

MATTHEW DELANEY

November 9, 2023

5  out of  5
rating by MATTHEW DELANEY
"Jennifer and her team solved an issue I had with a provider that was fixing a collision claim. There were some issues with the company that was doing the repairs and Jennifer and her team were so professional and made sure; by talking to State Farm directly that my concerns were addressed, honored and that the issue was resolved within 24 hours. Jennifer and her team are the reason that we have insurance agents that we can trust. State Farm is a good insurance company but they wouldn’t have the following that they do without the agents that we interact with every day like Jennifer Walters. You can choose any insurance company you want but you will never find a better agent for any insurance company than Jennifer. Thank you Jennifer for being someone we can trust with our insurance needs. You rock!"
We responded:
"Thanks Matt! "
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Mitchell Armbrister

November 8, 2023

5  out of  5
rating by Mitchell Armbrister
"A real good insurance company"
We responded:
"Thanks Mitch!"
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Emmie Walters

October 24, 2023

5  out of  5
rating by Emmie Walters
"Wonderful ladies!!"
We responded:
"Thanks Emmie! "
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Andrea Sheppard

October 16, 2023

5  out of  5
rating by Andrea Sheppard
"The staff gave me fast excellent service and they were so friendly. I recommend this agency to anyone"
We responded:
"Thanks Andrea! "
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Amy Crigger

September 18, 2023

5  out of  5
rating by Amy Crigger
"These are the best group of girls! Have a problem, question, need info? They got it or will find out! You, the customer come first! 25+ years loyal customer"
We responded:
"Thank you so much Amy for this lovely review! We're thankful to take care of your insurance needs. "
Profile photo of Jenifer Willis

Jenifer Willis

September 12, 2023

5  out of  5
rating by Jenifer Willis
"Best people with. Always there to lend a helping hand."