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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Nelson

David Nelson

September 10, 2025

5  out of  5
rating by David Nelson
"We are grateful for the exceptional customer service we received today. We called to request a copy of our auto insurance to be emailed to Shelor's. The dealership received it within minutes. We also immediately received a check for our claim. We are very thankful for the friendly and efficient service. David and Teresa"
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Shawn Ratcliffe

August 21, 2025

5  out of  5
rating by Shawn Ratcliffe
"Very good customer service and very friendly"
We responded:
"Thanks Shawn! We appreciate your business. "
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Keaton Stroupe

August 15, 2025

5  out of  5
rating by Keaton Stroupe
""I just wanted to leave a wonderful review. The staff here and Jennifer Walter’s are amazing people to go to for insurance. It was an easy process. Thank you!""
We responded:
"Thanks Keaton! Glad we could help. "
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Jessica Baker

July 31, 2025

5  out of  5
rating by Jessica Baker
"Such amazing service"
We responded:
"Thanks Jessica! "
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Kaitilin Arnold

July 25, 2025

5  out of  5
rating by Kaitilin Arnold
"Ashley has always been super helpful with anything I’ve needed. Great customer service, very helpful and understanding!"
We responded:
"Thank you Kaitlin! We appreciate it so much. "
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steve mccuan

July 22, 2025

5  out of  5
rating by steve mccuan
"Best customer service anywhere!"
We responded:
"Thank you Steve! "
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Jennifer Collins

July 8, 2025

5  out of  5
rating by Jennifer Collins
"What a wonderful experience. Spoke with Ashley. She was professional, pleasant and informative. I look forward to continuing our business relationship."
We responded:
"Thanks Jennifer - for this review and allowing us to be your local agency. "
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Andrea Sheppard

June 11, 2025

5  out of  5
rating by Andrea Sheppard
"This insurance agency is phenomenal!! They have taken care of my auto insurance needs for going on 3 years now. I wouldn’t trade them for anyone else! They are so helpful and meet my needs to a tee! Love you guys!!"
We responded:
"Thanks Andrea! "
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jeremy hayes

June 6, 2025

5  out of  5
rating by jeremy hayes
"Customer Service is amazing friendly people will continue to use them for my coverage. Highly recommend."
We responded:
"Thanks so much Jeremy! "
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Julie Mills

June 5, 2025

5  out of  5
rating by Julie Mills
"Big Shout Out to Jennifer Walters and her crew at State Farm. Especially Jennifer Davidson. She is the sweetest person and help you with all the questions you have. Very knowledgeable group of people."
We responded:
"Thanks Julie 😃"
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William Cassell

May 24, 2025

5  out of  5
rating by William Cassell
"This is Maxie Cassell not William. Since I lost my husband, all the girls at State Farm have been so patient and kind to me. They have helped me with every question I had and believe me I had alot. I would recommend Jennifer Walters to anyone needing insurance. You will not find a more honest and caring group of people. I love them all!"
We responded:
"Thanks Maxie. It means the world! "
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Steven Vendetta

May 22, 2025

5  out of  5
rating by Steven Vendetta
"Jennifer is extremely helpful and always has been. My wife and I have used this location for years without major issues. She knows her stuff and has never had a problem resolving anything we came to her for. We recently moved and she helped us get all the paperwork we needed for resident change as far as insurance paperwork goes. Can’t recommend high enough!"
We responded:
"Thank you! Glad we could help. "
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Kathy Harris

May 1, 2025

5  out of  5
rating by Kathy Harris
"Jennifer is Awesome! I have nothing but great things to say about her. She is very helpful and efficient!"
We responded:
"Thanks so much Kathy!"
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Samantha Dunford

April 21, 2025

5  out of  5
rating by Samantha Dunford
"I’ve been using them since I got my license in 2013. Never had any issues and they are always eager to help!"
We responded:
"Thanks Samantha - thankful to be your local agent! "
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Kerrissa Taylor

April 1, 2025

5  out of  5
rating by Kerrissa Taylor
"They’re amazing"
We responded:
"Thanks Kerrissa! 😊"
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Jane Goodson

March 6, 2025

5  out of  5
rating by Jane Goodson
"Great Great service and recommend to everyone!"
We responded:
"Thanks Jane. "
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Joey Scarberry

March 2, 2025

5  out of  5
rating by Joey Scarberry
"Very good agent who always gets things done efficiently"
We responded:
"Thanks Joey! "
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Penny Lawson

February 20, 2025

5  out of  5
rating by Penny Lawson
"Very friendly and goes above an beyond to help ."
We responded:
"Thanks Penny! We appreciate you. "
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Debbie Grubb

February 15, 2025

5  out of  5
rating by Debbie Grubb
"The ladies in this office are great... great customer service always Willing to help and answer any questions. I'll never deal with anyone else.."
We responded:
"Thanks Debbie. We appreciate you and your family! "
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James Brown

January 29, 2025

5  out of  5
rating by James Brown
"These ladies have been great to me!"
We responded:
"Thanks James! "
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Arin Hall

January 23, 2025

5  out of  5
rating by Arin Hall
"I have used State Farm for years. Recently, Ashley has helped me tremendously with getting my autopay set up. I’ve never had an issue with State Farm and the ladies at the Wytheville location are the best!"
We responded:
"Thank you for this kind review and for allowing us to take care of your insurance needs. "
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Angela Brackens

January 15, 2025

5  out of  5
rating by Angela Brackens
"Love these ladies! They help me every time I come in. And always with a smiling face!"
We responded:
"Thanks Angela! 😀"
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Kelli Ann

January 15, 2025

5  out of  5
rating by Kelli Ann
"Jennifer was very helpful! Has excellent customer service!"
We responded:
"Thanks Kelli! Glad to help. "
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Ronald Delby

January 3, 2025

5  out of  5
rating by Ronald Delby
"Friendly , informative. Helpful Nice to deal with."
We responded:
"Thanks Ronald for this review. 😊"
Profile photo of Cole Barker

Cole Barker

December 30, 2024

5  out of  5
rating by Cole Barker
"No one ever wants to have to deal with their insurance company, but I honestly have had excellent service and support from this team. I highly recommend them!"
We responded:
"Awesome - thanks Cole! "